EQUIPP® Account and Log In Information

For immediate log in assistance please submit a ticket using the support link. 

1. How do I obtain EQUIPP® Access?

2. How do I log into EQUIPP®?

3. How do I update account information?

4. How do I reset my password?

5. Why am I receiving an error when I log into EQUIPP®? (Error message, “Getting Data” loading screen)

1. How do I obtain EQUIPP® Access?
   • We have contracts with several Pharmacy Services Administration Organizations (PSAO) and third party contracting groups. In some cases, we need pharmacies to go through their specific group to register. 
   • Pharmacies that are not affiliated with an organization can obtain access through an independent contract by contacting EQUIPP® Support.
2.  How do I log into EQUIPP®?
   • There are two primary ways to access EQUIPP®:
   • Direct login Process – Users are sent an email with login directions after their new account has been created. The welcome email contains a link where users will be prompted to set a password and set up Multi-Factor Authentication (MFA). A step by step guide to Multi-Factor Authentication (MFA) can be found here. If a user is having trouble logging in, see the password reset section for additional support. If you have not received a welcome email, please click on the "forgot password" link located within the EQUIPP login page. If your username exists within EQUIPP, you will receive a password reset email from support@pharmacyquality.com. 
   • Single Sign On (SSO) Login – Some pharmacy organizations require pharmacies to log in through their site via SSO. Those with an SSO login will not need a password to log in. If your pharmacy organization utilizes an SSO, please log in through the designated channels and contact EQUIPP® Support if you have any difficulties logging in.
3. How do I update account information?
   • Name Updates: End users can update the first and last name associated with their account through the Settings tab. The Settings tab can be found by clicking on the circle icon at the top right of the Performance Dashboard. 
   • Add or Remove Pharmacies: Pharmacies should place all requests to add or remove a pharmacy through their PSAO. We will process these changes once we receive them from the affiliated organization. 
4. How do I reset my password?
   • End users that log in directly into the EQUIPP® site should set their password upon first login with the "Set a password" link provided in their welcome email. After the initial login, end users will be able to reset their password with the “forgot password” link.
5. Why am I receiving an error when I log into EQUIPP®? (Error message, “Getting Data” loading screen)
   • We recommend that you try each of the following steps:
     1. Clear the browser cache and cookies
     2. Log in through a different browser
     3. Log in through a different device
     4. Pause the browser ad-blocker (if applicable)

• If the suggestions do not resolve the issue, please contact your IT. In some cases, the security settings can interfere with the EQUIPP® dashboard.